Privacy Policy
Last Updated: July 2026
Who We Are
Our website address is: https://sunlandacres.com. We operate a professional dog boarding, daycare, and training facility located in Jacksonville, Florida.
Information We Collect and Third-Party Bookings
When you click to book a boarding stay, daycare session, or training package, you will be redirected away from our website to our secure, trusted third-party scheduling platform, Gingr App (https://sunlandacres.portal.gingrapp.com/public/login).
Because this external platform processes our reservations, Sunland Acres does not collect, process, or store sensitive financial details, credit card numbers, veterinary health files, or full client accounts directly on our WordPress website server.
The only information we collect on this website is data that you explicitly submit directly to us via our contact forms, informational quote requests, or newsletter sign-ups. This information may include:
- Your Name
- Your Email Address
- Your Phone Number
- Any brief notes you share about your pet
Cookies and Logs
Our website uses standard cookies to optimize your browsing experience, keep our site secure, and remember your contact preferences when filling out online forms. We may also utilize anonymous analytics tools to track website traffic and improve our user interface.
Who We Share Your Data With & Third-Party Links
We do not sell, rent, or trade your personal information to third parties. Our website contains links and redirects to our third-party pet care management software to facilitate secure bookings, pet profile creation, and vaccination record uploads. We highly recommend reviewing the privacy policy of our booking partner [Booking Platform Name] at checkout, as they govern the security of the personal and financial data submitted during the reservation process.
How Long We Retain Your Data
If you submit a contact form or request information through this website, the submission metadata is retained indefinitely so we can maintain proper communication history and assist with your pet care needs.
Your Rights Over Your Data
If you have submitted information through a form on this website, you can request an exported file of the personal data we hold about you, or request that we erase that information. This does not include data we are legally obligated to keep for administrative, business compliance, or safety purposes.